There is a critical issue going on with the Nautilus application in Stratos DC. The production support team identified that the application is unable to connect to the database. After digging into the issue, the team found that mariadb service is down on the database server.
We have to consider few things:
Login into Database Server:
ssh peter@stdb01
look at the mariadb logs:
tail -f /var/log/mariadb.log
[root@stdb01 mariadb]# tail -f mariadb.log
2025-08-03 8:54:14 0 [Note] /usr/libexec/mariadbd (initiated by: unknown): Normal shutdown
2025-08-03 8:54:14 0 [Note] Event Scheduler: Purging the queue. 0 events
2025-08-03 8:54:14 0 [Note] InnoDB: FTS optimize thread exiting.
2025-08-03 8:54:14 0 [Note] InnoDB: Starting shutdown...
2025-08-03 8:54:14 0 [Note] InnoDB: Dumping buffer pool(s) to /var/lib/mysql/ib_buffer_pool
2025-08-03 8:54:14 0 [Note] InnoDB: Buffer pool(s) dump completed at 250803 8:54:14
2025-08-03 8:54:14 0 [Note] InnoDB: Removed temporary tablespace data file: "ibtmp1"
2025-08-03 8:54:14 0 [Note] InnoDB: Shutdown completed; log sequence number 45091; transaction id 21
2025-08-03 8:54:14 0 [Note] /usr/libexec/mariadbd: Shutdown complete
lets see the mariadb service status
sudo systemctl status mariadb
[peter@stdb01 ~]$ systemctl status mariadb
○ mariadb.service - MariaDB 10.5 database server
Loaded: loaded (/usr/lib/systemd/system/mariadb.service; enabled; preset: disabled)
Active: inactive (dead) since Sun 2025-08-03 08:54:14 UTC; 5min ago
Duration: 5.819s
Docs: man:mariadbd(8)
https://mariadb.com/kb/en/library/systemd/
...
...
Status: "MariaDB server is down"
Lets up the mariadb service:
sudo systemctl enable mariadb
sudo systemctl start mariadb
Still failed to run, lets looking into config:
cat /etc/my.cnf.d/mariadb.service
datadir: /var/lib/mysql/
actual location: /var/lib/mysqld
so update config and ib_buffer_pool
Restart
systemctl restart mariadb
/var/log/mariadb/mariadb.log, /var/log/mysqld.log/etc/my.cnf, /etc/my.cnf.d//var/lib/mysql//var/lib/mysql/mysql.socksystemctl status mariadb: Service statusjournalctl -u mariadb: Systemd logsmysqladmin ping: Test connectivitymysql -u root -p: Connect to databasemysql:mysql ownership, 755 permissionsroot:root ownership, 644 permissionsmysql:mysql ownershipmysql:mysql ownership, writable